OUR CUSTOMER COMMITMENT
We will share all we know about our diamonds, their attributes and their pricing. Online and in-person, Dev Jewel will be as clear as its most flawless diamonds in its dealings with its customers.
Fairness and Trust
We will treat each of our customers equally and will not offer bargains to one without making the same price available to all. Dev Jewel’s unique online auction process gives its customers equal opportunities to bid for the same diamonds and helps ensure the diamonds they purchase have been accurately valued.
We will strive to offer the world’s finest diamond buying experience, so we will always value direct feedback from our customers. For Dev Jewel, no sale is truly complete if the purchaser is not completely delighted with the beauty, quality and value of their diamond.
More important than any one sale is building a lifetime relationship with each customer. With each purchase, Dev Jewel will reaffirm its commitment to its core values of fairness, trust, transparency, customer delight and mutual growth.
Selling Only What is Needed
We will foster the stability and prosperity of our customers by not extending credit. This not only helps Dev Jewel protect its customers from the vagaries of the market, it also helps ensure they will grow with us in the years to come.
Reciprocal Best Business Practices
We encourage our customers to apply these values to their dealings with us, as well as their relations with other vendors and clients. By emphasizing the returns that come from operating transparently, in an environment of mutual respect, Dev Jewel hopes to set a tone for the entire diamond industry.