How long have you been in the diamond business?
We have been in the diamond business since 2001.
Where are your manufacturing units located?
Our manufacturing units are located in Surat, India.
Where is your Sales & Marketing office located?
Our Sales & Marketing office is located in Mumbai, India.
Where is your diamond inventory located?
Our diamond inventory is in Surat, India.
Can we look at the diamonds physically before buying?
Yes, we welcome you to visit our office in Mumbai & Surat for physical inspection.
Are all your diamonds natural?
Yes, we only carry natural conflict-free diamonds that are Kimberley process compliant and do not sell laboratory or man-made diamonds.
Do you keep your inventory on Rapaport, Idex and Polygon?
Yes, we do keep our inventory on Rapaport, Idex and Polygon.
From which laboratory do you certify the diamonds?
Our diamonds are certified from any of the following: Gemological Institute of America [GIA], International Gemological Institute [IGI], Hoge Raad Voor Diamant [HRD], European Gemological Laboratory [EGL] and National Gemstone Testing Centre [NGTC].
What if I’m not able to find what I’m looking for?
You can let us know what exactly you are looking for and we can help you find it via live chat or you can contact your sales representative.
How do you handle product unavailability?
Our database is constantly being updated with new diamonds. If you don’t find exactly what you are looking for please contact us and our professionals will be glad to help you in meeting your specific requirements.
What is the carat range for certified diamonds?
We have certified diamonds from 0.30 carat to 10.00 carats and above.
Do you sell non- certified diamonds?
Yes, we do. We have small and big diamonds both in our non-certified category. They are available in our “Parcel Diamonds” category for this purpose you have to login.
If I buy non- certified diamonds from you, can you certify it for me?
Yes, it is possible to do so.
Can you send me a sealed certificate?
How do you ship the diamonds?
We ship diamonds to our customers through FedEx, BRINKS, MALCA AMIT, BVC LOGISTICS [G4S].
What is the charge for the shipment?
For Invoices below US$15000 is US$100. For Invoices above US$15000 is Free.
How much time does it take for the diamonds to reach my destination?
The diamonds will reach within 3-4 business days.
About Payment Terms
What is your online payment term?
The goods are delivered on receipt of ADVANCE payment.
Do you accept credit cards?
No, we do not accept credit cards. The mode of payment is by way of SWIFT remittance through a bank.
Do you accept payment in US$ or other currencies also?
We accept the payment in US$ only.
Can we make an offer/ negotiate/ bargain on the price?
We have a “FAIR & FIXED PRICE POLICY” that eliminates negotiations/ bargaining.
What do you mean by "FAIR & FIXED PRICE POLICY"?
The prices of our goods are determined after a careful study of the market conditions with a view to ensure a fair deal for the customer. The prices are obviously fixed, eliminating the need of bargain and thus saving the valuable time of the customer.
About Other Policies
What if we do not like the diamonds? Can we return/ exchange?
We do not have a return/exchange policy at present. We suggest that you carefully select your diamonds so that the need of return/exchange does not arise.
Can you hold the stones for me for 24 hours?
The stones selected have to be immediately ordered.
How do I know that the diamond I purchased is the one I will receive?
With respect to certified diamonds, the certificate number is inscribed on the girdle of the diamond which can be checked by you on receipt. For non-certified diamonds, you have our assurance and guarantee for the genuineness of the stone and its specification.